Learn more about AirPods service options, warranty, and pricing in the United States.
How do I get service for my AirPods?
Question: Q: free airpods for educational store in malaysia when purchase with mac or ipad. I noticed that apple educational store in singapore, us and china are giving out free airpods when purchase with mac or ipad in the educational store.When will Malaysia have it? Testing conducted by Apple in October 2019 using preproduction AirPods Pro with Wireless Charging Case and software paired with iPhone 11 Pro Max units and prerelease software. The playlist consisted of 358 unique audio tracks purchased from the iTunes Store (256-Kbps AAC encoding). Volume was set to 50% and Active Noise Cancellation was.
Bring them in.
Set up an appointment at an Apple Store or an Apple Authorized Service Provider. You’ll need your serial number, so be sure to bring your Charging Case, proof of purchase, or original AirPods box along with your original AirPods.
Set up an appointment at an Apple Store or an Apple Authorized Service Provider. You’ll need your serial number, so be sure to bring your Charging Case, proof of purchase, or original AirPods box along with your original AirPods. Contact Apple Support. You can also talk with an Apple Support advisor by phone.
Contact Apple Support.
You can also talk with an Apple Support advisor by phone. The serial number of your case is on the underside of the lid. If your AirPods are connected to your iOS device, you can also go to Settings > General > About > AirPods for the serial number.
How long will it take?
You should receive your replacement AirPods or Charging Case within a week.
How much does it cost to service my AirPods?
If you need service for your AirPods or Charging Case, there's no charge if the issue is covered under the Apple One Year Limited Warranty, AppleCare+, or consumer law.
The prices for damage, battery service, and lost AirPods shown here are for service by Apple. Pricing and terms might vary at other service providers.
Damaged AirPods
If one or both of your AirPods or Charging Case need replacement because of physical damage, you can replace each damaged item for an out-of-warranty fee.
If your AirPods are covered by AppleCare+ for Headphones, you’ll pay only an AppleCare+ service fee per incident.
| AirPods Max | AppleCare+ fee (each incident) | Out-of-warranty fee |
|---|---|---|
| AirPods Max | $ 29 | Ask your service representative |
For AirPods Max, the out-of-warranty price depends on the type of repair. Ask your service representative for an estimate.
| AirPods Pro | AppleCare+ fee (each incident) | Out-of-warranty fee |
|---|---|---|
| AirPods Pro | $ 29 | $ 89 each |
| Wireless Charging Case for AirPods Pro | $ 29 | $ 89 |
| AirPods | AppleCare+ fee (each incident) | Out-of-warranty fee |
|---|---|---|
| AirPods | $ 29 | $ 69 each |
| Charging Case | $ 29 | $ 59 |
| Wireless Charging Case | $ 29 | $ 69 |
All prices are in U.S. dollars. Out-of-warranty fees are subject to tax and a shipping fee of $ 6.95.
Battery service
If your battery has an issue that’s covered by the Apple Limited Warranty, AppleCare+, or consumer law, we’ll service it for no additional cost. Our warranty doesn’t cover batteries that wear down from normal use. We offer out-of-warranty battery service for a fee.
If your product is covered by an AppleCare plan and the battery holds less than 80 percent of its original capacity, you will get battery serviceat no additional charge.
| AirPods | Covered by AppleCare+ | Battery service fee |
|---|---|---|
| AirPods Max | $ 0 | $ 79 |
| AirPods / AirPods Pro | $ 0 | $ 49 each |
| Charging Case, Wireless Charging Case (all) | $ 0 | $ 49 |
All prices are in U.S. dollars. Out-of-warranty fees are subject to tax and a shipping fee of $ 6.95.
Not sure if you have a battery issue? Get help charging your AirPods.
Lost AirPods
Did you lose an AirPod or your Charging Case? You can buy a replacement for a left or right AirPod or the Charging Case. Your replacement will be new. See the replacement fees in the chart, below. AppleCare+ for Headphones does not cover lost or stolen AirPods.
| AirPods Pro | Lost fee |
|---|---|
| AirPods Pro | $ 89 each |
| Wireless Charging Case for AirPods Pro | $ 99 |
| AirPods | Lost fee |
|---|---|
| AirPods | $ 69 each |
| Charging Case | $ 59 |
| Wireless Charging Case | $ 79 |
All prices are in U.S. dollars. Out-of-warranty and lost fees are subject to tax and a shipping fee of $ 6.95.
Not sure if it’s lost? Locate lost AirPods.
Replace a lost AirPod
Replace a lost Charging Case
AirPods Pro ear tips
If your AirPods Pro ear tips have an issue that’s covered by the Apple Limited Warranty, they can be replaced for no charge. Contact Apple Support.
If you lose them or you want extra ear tips, you can buy two new pairs of ear tips through the Apple Online Store. If you order them through the Apple Online Store, there’s no shipping fee.
AirPods and AppleCare+
AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee. Just return your damaged AirPod(s) and/or damaged Charging Case to us, which counts as one incident. We’ll replace the damaged items.
If you don't have AppleCare+, you'll pay the out-of-warranty fee.
Apple Free Airpods With Purchase
Apple Limited Warranty and proof of purchase
The Apple Limited Warranty covers your iPhone and Apple-branded accessories against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.
Apple Education Free Airpods
Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there's an error in our records. If our warranty, your AppleCare plan, or consumer law don't cover your repair, you'll pay out-of-warranty fees.
Consumer law
Your country or region might have consumer-protection laws for some repair issues. Learn more about your consumer law rights.
Apple Store Airpods Pro
Our guarantee after service
Apple Free Airpods Student
Does Apple Offer Student Discount On Airpods
We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty, whichever is longer. We offer this when you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.